Design Thinking Works

Innovate or Die: Design Thinking Works One of the most dramatic developments in the creation of a new product or a new service to customers is to begin with the customer and build innovation around “design thinking”. Jeanne Liedtka, a professor at the University of Virginia’s Darden School of Business, wrote in an article in…

Understand the problems your customers face

We have all heard the old refrain: “You can’t sell ice cream to Eskimos.” Don’t tell Todd DeMonte, because he currently sells dehumidifiers in the arid state of New Mexico to solve greenhouse operators’ mold problems growing medicinal marijuana plants. The company he heads, Therma-Stor LLC, has grown under his leadership to become the largest…

Innovator or Die column featuring the Leist Group September 2018

We all know the importance of the work that police officers do to protect us and keep us safe. And we would probably think it somewhat unusual that the police officer who can take on hardened criminals is also the person who could launch a very successful financial services group that would advise us on…

Fiserv a technology leader for banking industry

You are on the way to vacation and stop by your office on a Sunday morning to pick up the mail before you head to the airport. You discover a check has been mailed to you that you now remember must be deposited immediately to your checking account to avoid being overdrawn while out of…