Study the behavior of your customers ARCHAEOLOGISTS CONTINUE to discover more ruins in Pompeii, Italy, buried by a volcano centuries ago. The more they uncover, the more anthropologists can give us a real feel for what life was like in that city more than 2,000 years ago. The American Franz Boas is considered the father of…
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Innovation through servant leadership ANY LEADER in America would risk the loyalty of their followers, whether they were president of the United States or CEO of a company, if he/ she did not appear to be strong, knowledgeable and in control of the organization they lead. This concept of leadership is hardwired into most Americans….
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Florentine Opera Company innovates to survive pandemic COVID-19 wreaked havoc on our economy and ended the life of many businesses forever. Now more than ever it has required business leaders to innovate. Imagine you’re the new CEO of an organization having taken the reins in a turnaround situation when the previous leader abruptly departed. You’re…
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Conduct an audit to ensure effectiveness AT ONE TIME, Kodak was the dominant provider of picture-taking technology in the United States and the world. Everybody knew what it was to have a “Kodak moment.” Those days are long gone. What happened? In the late 1980s, the CEO had dedicated an entire day-long meeting to take…
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